FREQUENTLY ASKED QUESTIONS - FAQ At Recordkeepers we understand that each document we handle is important to your business and we want you to know that you can be assured of the safe storage of each and every document you allow us to keep in our system. Whatever your needs, from document scanning to document delivery, from digital transfer to on-line backup, we are your BEST document storage system choice in Florida including Ft. Lauderdale, Miami, Palm Beach, and the surrounding counties. Call us TOLL FREE at (800) 564-7309 if we can be of further assistance in answering any other questions for you about document storage and delivery. How is your storage cost effective? Recordkeepers storage is charged by the box, so you only pay for the small amount of space that your files require. I already have a "Mini-Warehouse". Would your system save on that expense? Recordkeepers has calculated our per box rates to save as much as 75% over "Mini-Storage". We have a storage system in place. If we use Recordkeepers, will we have to scrap our system? Recordkeepers is designed to mimic virtually any system. You can probably keep your current system in place. We don't have any system for our storage. How will we know how to locate what we need? Recordkeepers will create a system for you. Your job will be as easy as referring to a sorted index listing. How do the files get to you? How do they get back to us? Recordkeepers has both pickup and delivery services to accomodate your every need. What if I need a file right away? Recordkeepers has everything from a 2 hour emergency service, to a 3-5 day delivery. Delivery can be the physical file(s) or selected documents by Fax. How does Scanning work? Using the lastest high speed digital document scanners, Recordkeepers will scan the contents of your files onto a computer drive. That information, along with special tabs (as you require) to help you easily locate your important data, will then be written onto a CD-ROM. How do I view my files on the CD-ROM? A special Previewer program is also included on your document CD-ROM. This program will, with your permission, be automatically installed the first time you get a CD-ROM from Recordkeepers. This Previewer will allow you to view as well as print any document on the CD-ROM. What happens to the original documents? Recordkeepers will keep the hard copy for 5 years as a backup. This service is built into the low cost scanning fees. Why is your On-line Backup System better than our computer's current tape drive? Tapes can sometimes become un-reliable, and you don't want to be surprised to find out that your backed-up files are corrupted at the moment when you need them most. It is possible to verify your files after the back-up, but this does not guarantee that the tape media itself won't fail when you go to use that tape at a later date. Our On-line Backup Service first encrypts your backup data, then stores it on two servers at different remote locations. Restoring your data is as easy as logging-in to the Backup software and selecting the file(s) that you wish to restore.